haley_marketing's blog

How to Hire the Best Administrative Assistant

The “secretary” of yesteryear is no longer. In today’s world, technology has changed everything, even the title. Today’s administrative assistant must be multitalented and comfortable with technology. As a business owner or manager, you’re looking for someone who can schedule appointments, greet clients, and answer the phones. But that’s only the beginning.  Many administrative assistants are now planning events, updating social media, making travel arrangements, generating important reports, and keeping up with the latest office technology.

How to Recover From a Bad Interview

It’s a scenario that’s replayed in countless job interviews. Candidates walk into their meeting flustered by the importance of it and walk away suddenly realizing they might have blown the whole thing because of something they said--or failed to mention. If this has happened to you, it could feel like the end of the world. Rest assured; it isn’t!

Customer Service Skills All Call Center Reps Should Have

It’s a critical position. A call center representative is the voice of the company, ensuring every customer receives the individual attention that either satisfies or mollifies them.  With the nearly countless number of situations that can crop up during a conversation, call center reps must have a variety of skills to manage them and provide excellent customer service.

Here are some of those skills, all of which can and should be developed so customers end their calls believing they have gotten the best service possible.

A positive attitude

Reasons You Should Stay in Touch With Former Co-Workers

After you quit a job, your first reaction might be to put that chapter behind you, move on, and forget everyone who was a part of it. While that’s understandable, especially if it was a painful experience, you might want to reconsider putting the whole thing out of your mind.

There are some excellent reasons for staying in touch with your former co-workers. After all, one of them might get hired at a company you’ve always hoped to work for and could refer you to the next opening.

Pages