Customer Satisfaction: Words and Numbers

United Personnel consistently exceeds our customer's expectations, as illustrated by our quality tracking metrics and testimonial below.  Customers rate both our in-house employees and Field Staff as good ("4") or excellent ("5") in areas such as professionalism, initiative, skills and knowledge.

WORDS "The response of United's staff to our requests has been outstanding. This is a difficult light industrial account to service, since we operate 24 hours a day, 7 days a week and employ greater than 100 temporary people. I have called United in the evenings and weekends on many occasions and have received a call-back within 10-15 minutes. The large national agency with which we previously had a contract failed to meet this requirement. I would highly recommend United Personnel to anyone. The main reason for their success as I see it is a solid commitment to customer satisfaction. They achieve this by having a highly professional and committed leadership team." - Human Resources Manager, local manufacturing plant NUMBERS Ratings scale: 1 = Poor, 5 = Outstanding Staffing Coordinators: Professionalism. Timeliness. Quality of Placements. Customer Service. Knowledge. AVERAGE: 4.6 4.4 4.4 4.4 4.4 4.44 Field Staff: Work Quality. Attendance. Job Ability. Professionalism. Initiative. AVERAGE: 4.2 4.2 4.1 4.1 4.3 4.20