haley_marketing's blog

How Managers Can Build a Positive Relationship With Their Employees

Cultivating healthy and positive relationships within your company will help give employees a sense of pride and loyalty. It is essential that employees like and respect their boss, a point which drastically increases the chances of having a successful business.

Intelligent leaders understand that engaged workers are passionate and focused and have a creative mindset that brings more solutions and new ideas to the table. They also realize that to have this type of workforce, they must be building and maintaining positive relationships with their people on a consistent basis.

How to Hire the Best Administrative Assistant

The “secretary” of yesteryear is no longer. In today’s world, technology has changed everything, even the title. Today’s administrative assistant must be multitalented and comfortable with technology. As a business owner or manager, you’re looking for someone who can schedule appointments, greet clients, and answer the phones. But that’s only the beginning.  Many administrative assistants are now planning events, updating social media, making travel arrangements, generating important reports, and keeping up with the latest office technology.

How to Recover From a Bad Interview

It’s a scenario that’s replayed in countless job interviews. Candidates walk into their meeting flustered by the importance of it and walk away suddenly realizing they might have blown the whole thing because of something they said--or failed to mention. If this has happened to you, it could feel like the end of the world. Rest assured; it isn’t!

Customer Service Skills All Call Center Reps Should Have

It’s a critical position. A call center representative is the voice of the company, ensuring every customer receives the individual attention that either satisfies or mollifies them.  With the nearly countless number of situations that can crop up during a conversation, call center reps must have a variety of skills to manage them and provide excellent customer service.

Here are some of those skills, all of which can and should be developed so customers end their calls believing they have gotten the best service possible.

A positive attitude

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