Blog Posts

Critical Skills Needed to Work in Customer Service

Let’s face it – the customer service industry isn’t for everyone. This is a basic fact, but many individuals who find work in the customer service industry realize it takes certain skills and abilities to succeed. If you are thinking about accepting a customer service job, you will more than likely need to acquire the following skills first.

Active Listening

How to Choose Between Two Great Candidates

Virtually every employer has had to choose between two awesome candidates, and if you haven’t, you will more than likely have to one day. No one wants to hire the wrong employee, and there are certain signs you should pay attention to if you want to hire the right one. Take the following factors into consideration if you have to choose between two great candidates. 

Years of Experience

Why Employee Recognition Is So Important

Employee recognition programs serve to recognize employees for their hard work and professional contributions. It can be immensely beneficial to express your appreciation for your workers, and doing so doesn’t have to be complicated. Many companies do not openly express their appreciation regularly, and their workers often have no idea whether or not their contributions have been noticed. This is bad for business, and if your company doesn’t have an employee recognition program at the moment, here are some reasons you should consider implementing one.

Reasons to Keep Your Job Skills Current

Change is inevitable, and if workers do not change with the times, they can get left behind in the workplace. Very few companies offer long-term education and training on the job, but that doesn’t mean it is not important to constantly update your skills and knowledge base. If you want to thrive in the workplace, keep reading to learn why you should keep your professional skills current.

Get a Promotion

Reasons to be Asking Questions During an Interview

During your job interview, you will probably have a chance to ask questions about the job and the company you wish to work for. Many job seekers feel uncomfortable asking questions, but in reality, employers will be expecting you to ask questions. Before you embark on your next interview, here are some reasons to ask questions during the process:

Seem Interested

Three Ways to Make Temporary Employees Feel Welcome

As a business owner, your company is probably composed of a variety of full-time permanent workers and temp workers. Temp workers may only remain on your team for a limited amount of time, but they can provide your company with the contributions it needs to succeed. Unfortunately, temp workers do not always feel like they are part of the team, and this feeling of alienation can lead to drops in productivity. If you’ve recently hired temporary workers, here are some easy ways to make them feel welcome:

Assign Mentors

Do You Customize Your Resume? Here’s Why You Should

Have you ever considered customizing your resume? Many jobseekers have not, but if you want to land the job, you will need to make your resume stand out from the others. Hiring managers have a difficult job, and, often, they are required to read through an astronomical number of resumes. Before you submit your next resume, here are some reasons to consider customizing your resume to the job posting.

Stand Out

The Importance of Workplace Training

Training is time-consuming and, for many companies, costly, but in reality it is one of the most important parts of the hiring process. A team can only achieve its goals if all of its members are knowledgeable and skilled, and training usually provides employees with the required knowledge and skills. In recent years, many companies have attempted to circumvent the training process to save time and money, but doing so does come with risks. Read the following information to learn more about the importance of training.

Uncover Strengths and Weaknesses

What to Look for in a Resume When Hiring

As an employer, what exactly should you look for in a resume? Most people know to examine the important sections of a resume, such as the objective and work history, but in reality, there are other, less obvious things you should look for as well. The next time you are perusing a candidate’s resume, it can be beneficial to look for the following elements.

Correct Grammar and Punctuation

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